Principal Officer

Position Summary

You will drive Kimisitu Insurance Agency strategy and day to day operations including overseeing

development and implementation of the agency policies and procedures, marketing and business

development, and financial management.

Main Responsibilities

• Develop and implement Kimisitu Insurance Agency business strategy that will achieve sustainable growth from sales, operations, and excellent customer experience perspectives.

• Develop and implement a structure that supports K.I.A strategy.

• Drive and steer the financial performance of K.I.A and implement budgetary controls and sound financial management.

• Develop and implement K.I.A policies and procedures including designing and monitoring claims handling procedures for timely claims settlement for clients.

• Oversee all operations of K.I.A and conduct regular systematic performance appraisals and evaluation of K.I.A operations and update Kimisitu SACCO management biweekly.

• Provide strategic direction to the quality of management of customers and service experience.

• Provide strategic direction to the management of sales channels, customers data, service delivery systems and relationship management of both customers and business partners.

• Sell Kimisitu Insurance Agency products and develop new sales strategies for business growth.

• Evaluate Customer needs and build productive long-lasting relationship and networks to deliver monthly target of client growth and retention.

• Implement product marketing and sales strategies.

• Proper and efficient coordination and administration of insurance services

• Accurate and timely proposals and policy administration including identification and resolution of customer requests.

• Premium administration including timely collection of premium and policy renewals.

• Ensure that all day-to-day undertakings are in line with regulatory requirements and legal legislation.

• Perform any other duty allocated from time to time.

Knowledge: Qualifications & Experience

• Degree in any business-related field e.g., Insurance, Marketing, Economics etc.

• Must be Associate of the Chartered Insurance Institute (ACII), a member of Insurance Institute of Kenya (IIK) or have a Certificate of Proficiency (C.O.P) in Insurance.

• Five 5 (+) years’ proven relevant experience at a Managerial level working with an Insurance Company

• Good networking, business development skills with sound knowledge of the insurance business and I.R.A regulations

• Solid experience in strategic planning, business development and budgeting

• Good Management ability with capacity to grow, support and develop (talent within the subsidiary)

Personal Attributes required for this role:

• Excellent Communication and Interpersonal Skills

• Strong self-starter, keen on details and able to perform tasks with minimal input.

• High level of professionalism and impeccable integrity (high ethical standards)

• Excellent organization, analytical influencing, negotiation, and time management skills

• Good Problem-Solving skills

• Team player

Key Relationships:

Internal Contacts:

• All departments

External Contacts:

• Insurance companies

• Customers

• Vendors

• Regulators

How to Apply Interested candidates meeting the above requirements should apply online by filling in the data form from the link https://forms.office.com/r/Kt9tBcGjMW. After filling the data form, proceed and Send an Application Letter with a detailed Curriculum Vitae (CV) to jobs@kimisitusacco.or.ke The data form must be filled in full. Incomplete forms will be disqualified. To be considered for this role your application must be received by C.O.B on Friday 28th April 2023. Clearly state the subject of the email as Principal Officer. Only shortlisted candidates will be contacted.